Returns & Refunds
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We want you to love what you ordered. If something is not right, you can return it.
Your 14-day right to cancel
You have 14 days from the day you receive your order to tell us that you want to return it, without giving a reason. After you tell us, you have a further 14 days to send the item back.
How to start a return
- Get in touch through our Contact page with your order number and the item you want to return.
- We will reply with the return address and instructions.
- Send the item back in its original condition, with its tags attached.
You are welcome to try items on as you would in a shop. If an item comes back worn, washed or damaged, we may reduce your refund to reflect this.
Return postage
Unless the item is faulty or we sent you the wrong item, the cost of sending it back is paid by you. We recommend using a tracked service and keeping your proof of postage.
Refunds
We refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever comes first. If you return your whole order, we also refund the standard delivery charge you paid. Refunds are made to your original payment method.
Faulty or wrong items
If your item arrives faulty or damaged, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will offer you a replacement or a full refund, including any return postage.