Refund policy

We want you to love what you ordered. If something is not right, you can return it.

Your 14-day right to cancel

You can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email us at contato@atelietricot.com with your order number before the 14 days are up. You then have a further 14 days to send the item back to us.

Condition of returned items

Please return items unworn, unwashed and undamaged, with the original tags attached and in their original packaging where possible. You may try items on as you would in a shop. If an item comes back worn, washed or damaged, we may reduce your refund to reflect the loss in value.

Return postage

You pay the cost of sending the item back, unless it is faulty or we sent you the wrong item. We recommend using a tracked service and keeping your proof of postage.

Return address

Please contact us before sending anything back. When you start your return, we will email you our UK returns address and your return instructions.

Refunds

We refund you within 14 days of receiving your returned item, or within 14 days of you providing proof that you have sent it back, whichever comes first. If you cancel your whole order, we also refund any standard delivery charge you paid. Refunds go back to your original payment method.

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, email us at contato@atelietricot.com within 30 days of delivery with your order number and a photo. We will offer a replacement or a full refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.